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Returns
At Find A Battery we pride ourselves on supplying reliable, high-quality vehicle, leisure, and industrial batteries. However, we understand that you may occasionally need to return an item.
Please review our policy below for details on how to return an order, report damages, and request refunds or exchanges.
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1. Statutory Right to Cancel (Right of Withdrawal)
Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.
Notification: You must notify us of your intent to cancel within 14 days of delivery.
Return Window: Once notified, you have a further 14 days to send the items back to us.
Condition: Items must be unopened, unused, and returned in their original packaging, complete with all terminals, caps, instructions, and accessories in a re-saleable condition.
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2. Important Safety Warning: Battery Transportation & Packaging
Due to dangerous goods regulations, batteries require specific handling during transport.
Royal Mail Restrictions: Please note that Royal Mail strictly prohibits or limits the transit of certain battery types (such as loose lithium-ion or wet lead-acid batteries). Royal Mail will destroy prohibited items without warning.
Packaging Requirements: Returns must be securely packaged (where possible, re-use the original heavy-duty outer box and protective terminal caps).
Sender Details: Your name, return address, and your RMA/Returns Reference Number must be clearly displayed on the outer box.
Carriers: Always use a licensed hazardous goods courier or a tracked, insured transport service capable of carrying automotive/lead-acid/lithium batteries.
Note: Find A Battery cannot be held responsible for return items lost, damaged in transit, or destroyed by unauthorized couriers due to hazardous materials policy breaches.
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3. How to Request a Return
To ensure your refund or replacement is processed without delay, please follow these steps:
1. Get in Touch: Contact our team via email or phone with your Order Number, the product details, and the reason for the return.
2. Receive an RMA Number: We will issue a unique Return Merchandise Authorization (RMA) Number and provide return instructions. *Do not ship items back without an RMA number, as they cannot be processed*.
3. Pack securely: Repackage the item carefully to prevent terminal shorts or fluid leaks during transit.
4. Ship the package: Post the item to our facility:
Find A Battery — Returns Dept.
Unit 20-21 Lowes Industrial Estate
31 Ballynahinch Road, Carryduff
Belfast, County Antrim, BT8 8EH
Northern Ireland, UK
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4. Damaged in Transit or Discrepancies
Please inspect your delivery as soon as it arrives.
Reporting Timeframe: Delivery damages, missing items, or wrong items must be reported within 7 days of delivery.
Visible Damage: If the box is visibly leaking or destroyed upon delivery, you may refuse the shipment or ask the courier to record the damage on their system.
Evidence Required: Please take clear photos of the damaged packaging and product before contacting us.
Resolution: If verified as carrier or transit damage, we will arrange a replacement or issue a full refund (including return shipping costs if we arrange carrier pickup).
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5. Faulty or Defective Items (Warranty Claims)
All our products come with a minimum 12-month manufacturer’s guarantee (certain leisure and automotive ranges carry extended 2-year or 3-year warranties).
Testing: Returned batteries under warranty claims will be tested and evaluated upon receipt. Batteries returned in a fully discharged state will need to be trickle-charged prior to diagnostic testing.
Defect Confirmed: If found defective due to original manufacture or faulty materials, we will issue a replacement or full refund.
Non-Defective / Flat Batteries: If a battery is tested and found to be non-defective (e.g., merely requires recharging, or damaged due to vehicle alternator failure, overcharging, or misuse), it will be made available for customer collection or returned at the customer's expense.
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6. Refunds & Fees
Refund Method: Refunds are issued back to the original payment method used at checkout.
Processing Time: Once our warehouse receives and inspects your returned goods, refunds are typically processed within 5–7 business days.
Return Shipping Costs: Unless the item is faulty, defective, or sent in error by us, the customer is responsible for return shipping costs.
Outbound delivery charges paid on the original order are non-refundable for voluntary returns.
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7. Contact Us
If you have any questions regarding returns, warranties, or transport requirements, our team is happy to assist:
Phone: +44 (0)28 9081 5414
Address: Unit 20-21 Lowes Industrial Estate, 31 Ballynahinch Road, Carryduff, Belfast, Co. Antrim, BT8 8EH
